Return and Delivery Policy

At Sir Francis, we strive to be the preferred fragrance destination.

That's why we always care

Regarding our customers' purchasing experience from the moment they place an order

Until the product arrives

And better after-sales service

Therefore, we will review with you the most important questions regarding exchange and return policies:

Q: Which shipping companies does Sir Francis deal with?

At Sir Francis, we deal with several shipping companies such as Tamex, Makhdoom, Aramex, Saee and SMSA.

Q: What does free shipping include?

Free shipping applies only to eligible orders and excludes orders weighing over 20 kg. If your order exceeds 20 kg, shipping charges will be calculated based on the actual weight and delivery destination, and will be displayed at checkout.

Q: Is international shipping available?

We offer international shipping to our customers in the Gulf for a fee of 45 riyals.

The customer is required to pay customs duties amounting to 5% of the total invoice.

Q: Can I return a product?

Yes, at Sir Francis we believe that tastes differ

Therefore, you can try the perfume, and if you don't like it, you can easily return it by submitting a perfume return request.

Offers consisting of more than one perfume are not partially refundable.
A return request may only be submitted once per order, and no further return request may be submitted for the same order number thereafter.
The delivery and cash on delivery service is a paid service where the order is received and payment is made at the time. When the product arrives and the customer wishes to return it, the amount is deducted for the customer's benefit.

The return fee is 19 riyals.

Orders outside of Saudi Arabia:

Orders outside the Kingdom of Saudi Arabia are non-returnable. In addition, if you do not receive the order, whether due to lack of response, failure to pay the customs fees for your order, or for any other reason, the value of the customs fees and shipping fees will be deducted from the return amount.

Q: How long is the allowed return period for the product?

The allowed period is 7 days from the date of receiving the request.

Q: In the refund process, how can I get back the amount I paid?

The refund will be processed after the product arrives and its condition is verified. The funds will then be transferred to your account. This process takes a maximum of 21 days.

Return method:

Submit a refund request via the following link: https://sirfrancis.rtn.ai/login
After receiving the return policy via email, the product will be shipped.
After we receive the product, the payment will be transferred to the customer's account within 3-7 days.

Replacement method:

Submit a refund request via the following link: https://sirfrancis.rtn.ai/login
After receiving the return policy via email, the product will be shipped.
After we receive the product, the amount will be transferred to the customer's account within 3-7 days.
After receiving the payment, you can order the product you want through the website.

If there is a problem or defect in the product, you must inform us within a period not exceeding 3 days from the date of receiving the order.

We appreciate your trust